We take our customer service seriously at B Brothers with start to finish care. B Brothers has a comfortable reception area with cold refreshments available while waiting for the team to assist you with your vehicle and washroom facilities. B Brothers offers a pick up and drop off service and has two automatic courtesy cars available. If you’re going through insurance we are more than happy to guide you through the process.
It is important to us that we retain customers, so from first contact we make it our priority to ensure that the customer understands the process, feels in control and is comfortable. The trust that the customer feels is based upon the business’ ability to recognise what it takes to please a customer. Trust is built by continuously delivering at a standard higher than the customers’ expectations. The level of attention and care that our employees bestow upon our customers sets us apart from our competition as we have extremely high standards for professionalism in the office and workshop.
At B Brothers, we offer our customers:
- An air-conditioned waiting room with refreshments
- Separate customer bathroom facilities which are clean and well maintained
- Flexible business hours: Mon – Fri 7am to 6pm Saturday – 9am to 12noon (flexible when necessary arrangements made with customer)
- Loan cars
- We offer customer pick-up and drop off service. We are also close to public transport and shops, and have loan cars available.
- Customers’ details are treated as confidential and are only disclosed with their consent. We have a secure key box for customer vehicle keys, back to base alarm system and live-in caretaker.
- Adequate separate off street parking as well as secure storage parking area
- Customers are regularly kept up-to-date with the progress of repairs by phone, email or SMS as requested.
B.Brothers will ensure greater service on all levels, strengthening the contacts and promoting word of mouth marketing and networking between customer, insurance company and repairer.
The B Brothers workshop features a detail bay, fully equipped paint shop with spray booth and paint mixing room, and panel shop complete with hoists, welders and all other appropriate tools. Our workshop has 24 hour security so you can feel at ease knowing that your valuables will be secure.