Your insurance company can be a great help in facilitating the repair of your vehicle following an accident and subsequently ensuring the damage is repaired properly.
Your insurance company can help guide you through the process efficiently. After all, this is what you have been paying those premiums for.
If you have choice of repairer on your insurance policy the insurance company cannot direct you to a specific repair facility or dictate what kind of repair will be used to restore your vehicle. Here are some important tips to keep in mind when working with your insurance company representative.
- It is your choice. While your insurance company may have suggestions or a list of preferred body shops, you have the right to choose your own repair facility providing it isn’t in your PDS that they have the final say.
- Ask if the repair estimates are based on genuine parts. Many insurance carriers ask repairers to prepare estimates using generic aftermarket or imitation parts. You have the right to insist on genuine parts.
- Make sure you are aware of your rights as a customer as insurance companies try to steer you to the cheapest repairer possible which doesn’t always mean the highest quality of repairs will be carried out.
- Make sure you always contact B Brothers first so we can guide you through the process with our expert knowledge of how insurance companies operate.